SUPPORT

A young woman with glasses and long brown hair sitting at a wooden table in a coffee shop, looking at her laptop with computer code on the screen. There is a potted plant, a tall drink with a straw, and a smartphone on the table.

Need Template Help ?

We’d love to help! Check out our FAQs below. If that doesn’t do it, submit a ticket. We’ll get back to you in one business day and see what we can do.

  • You don’t need to do anything! Within 2 business days of your purchase, you will receive an email from us with a link to your brand new website (identical to demo site). Just follow the instructions.

    And, right after you purchase your template you will gain access to our signature course, Squarespace Template Basics which includes video tutorials and Canva graphic templates, so you can start working on your website right away

  • No problem! With the purchase of our template kits we offer our own video tutorials and materials and links to other resources to help you from start to launch. Squarespace is very user friendly. We use the newest version of Squarespace (7.1) for our templates which offers drag-and-drop features that are easy to use.

  • See Squarespace’s current plan pricing to find out. Pease subscribe to at least their Business plan to use our templates.

  • In addition to your Premium Squarespace Template Kit purchase, you will also have to purchase a Squarespace subscription Business level or higher and a domain name (URL) to connect to your new template. Squarespace will give you a free domain for the first year with a yearly subscription. You may need to sign up for Canva Pro to download some of the graphics we supply. We will include this in our template specs. Fortunately Canva Pro offers a 30 day trial.

  • No problem! Just follow Squarespace’s helpful instructions in Connecting a Third-Party Domain to Your Squarespace Site

  • First and foremost, a Premium Squarespace Template that is designed for your industry and to attract clients and search engines. Please look at the template demo to see what pages and what features the template has. You will receive a copy of that demo.

    You will also receive entry to our signature Squarespace Template Basics course which will walk you through creating your website from start to launch and Canva graphic templates.

    Because we are Squarespace Circle members you will receive 6-months to work on your website before you are required to purchase a Squarespace subscription.

FAQs

  • Go to Squarespace’s Help page. Once there you can access resources and contact them directly

  • We use Squarespace 7.1 with Fluid Engine, Squarespace’s drag-and-drop website editor.

  • A lot! You can edit every part of the template including fonts, colors, layout, and images. We encourage you to go through our whole course, Squarespace Template Basics (which comes with the template) before you attempt any changes. We also advise sticking close to the structure of the template and making slight changes of colors and fonts for best results.

    Make sure you love your template and don’t need to do an entire makeover on it!

  • Unfortunately, at this time, there isn’t a way you can easily migrate your content to another Squarespace website. You’ll need to cut and paste your text over manually and upload your images.

  • Due to the digital nature of our products, they are non-refundable. Please make sure you have read all of the product details before you purchase and our template terms and conditions

  • No we do not offer free trials, but because we are Squarespace Circle members when you purchase our templates you will receive 6 months to set up your website before you are required to purchase a Squarespace subscription instead of the usual 14 days.

Help with your Premium Squarespace Template Kit

Please fill out the ticket below with any of your Premium Squarespace Template Kit questions or requests for help*. We will respond within one business day. (Three months free email support is included with our Premium Squarespace Template kits.)

*Please see our our Template Terms and Conditions page for our support and template policies

Need Extra Help?

If you need extra help outside of our Template Terms and Conditions, from just polishing up, to custom code, custom graphics, design changes, we can do that too. All for just $60 an hour.